Harish Palaniappan's

Living in a country like India could get very exciting especially with the way companies throw up bad to worse services for competitive to high costs for the Indian market. Most Indians, "these companies assume" are not people who know a great deal about the services and providing little call-center based customer service would do to keep them happy.

And not many Indians seem to know or bother that many services like mobile services, internet services, web hosting services are costlier in India than even some developed countries. Not because the technology is difficult here, but because the market demand is huge here and if not jack they can always sell to some harry.

And when you don't get proper services, or importantly correct and proper bills, all you try to do is call up a customer service number and ask. But most customer service numbers in India are run by executives who are themselves less informed and are not well trained to answer questions properly.. and to add to it, you will cry over most of their English and their understanding of your questions in English.

First steps when u have a problem with an Indian company:

1.
If you can, ask the customer executive whether he knows your local language like Tamil, kannada or Telugu, etc., and explain him the problem politely. No, Shouting you should do only when they don't understand what you are saying and wasting your time more than 30 mins on the phone and also not transferring your call to a senior officer after your repeated request.

2.
If the customer executive puts you on hold, or says senior officer is busy can you wait, or says senior officer will call you later, .. simply say you are willing to wait how much ever time it takes and wait for about 20 mins and then they will put you on to a proper guy.
Why that long?
Well like said before.. indian market has high demand on all daily life services like what I mentioned.. so the companies sign-up too many customers and since india is a rising country, the companies are learning having a huge customer base. this might take another 5-10 years for companies to ripen up and provide proper services and help to customers, though they showcase today itself as if they have everything in place.

Thought waiting on hold is a pain both by patience and money spent on phone call, if you are complaining for a mobile service problem to your mobile operator through the same mobile phone, you will most definitely not charged for the call, and most often your calls to such phone numbers will be toll-free.. verify this before your call, so you know you can wait on the line without worries.

3.
Call centers misunderstand their trade. Customer care numbers are all call-centers and the executives there, most of them atleast are not there for solving your problems, but for just a temporary job. so the executives at the first level of the call will try exciting things like cutting off the call if you shout, or putting you on hold and cutting off after 10 minutes.

If you survive through that, and call repeatedly, you will talk to some manager after sometime, and the manager will really most often resolve your complaint like a breeze... make sure you tell him that he take some effort to train his subordinates on the information on handling this complaint, so no other customer or not you again have to wait so long for a useful answer.

4.
Yes, If nothing helps.. or if you are frustrated beyond your limits, you raise a consumer complaint.

This below link will help you understand how to raise a consumer complaint in india, even provide you some links to find addresses of consumer redressal forums and courts near you.
ICRPC: Consumer Guidance for Filing Consumer Complaint with Consumer Court in India

I took you through these steps so long rather than telling you how you can raise a consumer complaint in court, because the process of making a case and submitting it to court and getting a resolution is for obvious reasons much much time-consuming than even the number of hours you are put on hold on a customer care call.

Also, you might be interested in website based consumer complaint forums.. like mouthshut.com, your own blog(if you are a popular blogger), or many other websites you can search from our favority on the dot search engine google.com

Finally, for more information on consumer redressal forums and processes, there are many useful links that will come up in a google search for "consumer india" or "consumer complaint india"

Important end note:
All the best.. but DONT give up.. or become tolerant to problems with services provided by indian companies or even indian government. There are always forums for redressal.. just because some people like us ignore the process because of laziness or willingness to spend the time seeing not much benefits off the result, we are encouraging the "bad service is not bad" attitude with indian companies, government and people.

Remember, more than you, your complaint and your struggle to resolve it is going to help future consumers from not having the same problem or at least not the same bad way like you had to go through.